Refund Policy

1. Satisfaction Guarantee

DrMariket is committed to delivering high-quality web development and e-commerce solutions that meet our clients' requirements. We work closely with each client to ensure that the final deliverables match the agreed-upon specifications and expectations.

Our satisfaction guarantee applies to both project-based work and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Not Rendered: If we fail to deliver the agreed-upon services as specified in the contract or statement of work.
• Quality Issues: If the deliverables contain significant errors or do not meet the agreed-upon specifications, and we are unable to resolve these issues within a reasonable timeframe.
• Service Cancellation: Depending on the stage of the project, as detailed in Section 3 below.
• Duplicate Charges: If you were charged multiple times for the same service.

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of the delivery of the final project or deliverable for quality issues or services not rendered
• 48 hours of the charge for duplicate charges

We strongly recommend that you thoroughly review all deliverables upon receipt to ensure timely reporting of any issues.

4. How to Request a Refund

All refund requests will be handled on a case-by-case basis, and we will work with you to find a fair resolution.

5. Project Cancellation Policy

If you need to cancel a project, the refund amount will depend on the stage of the project:

5.1 Project-Based Services

• Cancellation before project kickoff: 90% refund of the initial deposit
• Cancellation during the discovery/planning phase: 50% refund of the initial deposit
• Cancellation during the design phase: 25% refund of the initial deposit
• Cancellation during the development phase: No refund of the initial deposit; remaining milestone payments will not be charged
• Cancellation after project completion: No refund

5.2 Subscription Services

• Monthly subscriptions: No prorated refunds for the current month; service will continue until the end of the billing period
• Annual subscriptions: Prorated refund for unused complete months, less a 20% early termination fee

All cancellations must be submitted in writing to support@drmariket.com.

6. Non-Refundable Items

The following items are generally non-refundable:

• Third-party costs: Expenses paid to third parties on your behalf, such as domain registration, hosting fees, stock photography, or premium plugin licenses
• Rush fees: Additional charges for expedited service
• Consultation fees: Charges for consultations or strategy sessions that have already taken place
• Custom development: Work that has been completed according to the specifications provided
• Maintenance work: Services that have already been performed

7. Refund Processing

When a refund is approved, it will be processed as follows:

• Payment method: Refunds will be issued to the original payment method used for the purchase
• Processing time: Refunds typically take 5-10 business days to process, depending on your payment provider
• Notification: You will receive an email confirmation once your refund has been processed

8. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you can escalate the issue by contacting our management team at management@drmariket.com. We will review your case and work with you to find a fair resolution.

If we cannot resolve the dispute internally, we may suggest mediation or another form of alternative dispute resolution.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make changes, we will notify you by updating the "Last Updated" date at the top of this policy and, in some cases, we may provide additional notice.

Your continued use of our services after such changes indicates your acceptance of the revised Refund Policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at: